Category: Support

The filtering pot is used for cleaning tap water that has been subjected to an initial treatment process by the water supply company. Thanks to the use of a filtering pot, tap water becomes ideal for drinking and cooking, because it gains better quality. In addition, the filter prevents the formation of limescale in the kettle.

Each time you insert a new filter, wash the individual parts with warm water and a mild detergent. Then assemble them back into a single piece. If you are the owner of the pot with LED sensor: hold down the button until it flashes blue, then it will count down one month. Yellow light indicates a message: be ready for the filter replacement. After 28 days the LED sensor will turn red, indicating that you should change the filter to a new one.
Place the replacement filter in the tap water reservoir in the pot, by pressing it gently at the end.
Attach the cover by first inserting it at the front funnel part, then press it at the handle end.
Before using each replaceable filter for the first time, filter the tap water twice with it (in this way you will deaerate the filter and remove any escaping active carbon micro-particles). You can use this water, for example, to water the flowers.
At the end, set the filter replacement indicator. Use the indicator on the pot cover. If you have a manual indicator: set the slide bars to the date one month after the insertion date of the new filter. If you are the owner of the pot with LED sensor: hold down the button until it flashes blue, then it will count down one month. Yellow light indicates a message: be ready for the filter replacement. After 28 days the LED sensor will turn red, indicating that you should change the Dafi filter to a new one.

The filtration process takes as long as the water runs through the filter and can vary from one to several minutes.

The expiry date of each filter is indicated on the packaging. After unpacking, it can be used for one month, regardless of the amount of filtered water.

Yes, adults can quench their thirst with tap water filtered in a Dafi pot. This water is safe, clean and tasty. Water that flows from the tap meets the strict standards of the European Union and the Minister of Health. Therefore, it is sometimes in no way inferior to some bottled waters. Some people do not know about this.

If you suffer from certain diseases or allergies or you are on a diet, consult your doctor before using water filters.

According to the opinion of the Institute of Mother and Child, children under 3 years of age should consume boiled water. Filtered water is suitable for children over 3 years of age. Drinking filtered water by the youngest children should take place after consulting a pediatrician. Such water can be safely given to children, as long as there are no medical contraindications.

Each filter intended for the pot should be replaced one month from unpacking and putting it in the pot. This will be indicated by the so-called filter replacement indicator located in the pot cover, which should be set anew every month when replacing the filter with a new one.

The manual indicator shows the day and month of the next filter change, whereas the LED sensor turns red after one month. The LED sensor also has a function of signalling the need to prepare for filter replacement a week before the required date, when the LED lights goes yellow.

Dafi filter pots are made of certified plastics, approved for contact with water by appropriate institutions, and are BPA-free (bisphenol type A). All Dafi pot filter systems are certified by the Polish National Institute of Hygiene, which proves their safety during use, as well as a positive opinion of the Polish Institute of Mother and Child is obtained.

Yes, we provide a 2-year warranty for the filtering pot, which does not cover mechanical damage on the user’s side.

The battery installed inside guarantees 3 years of proper operation. The battery is not removable.

Yes. Dafi filters are as effective as their German counterpart, but cheaper, because they are 100% produced in Poland based on the highest quality German raw materials. The filters are compatible with many other filter pot brands, e.g. Brita.

Dafi filters are available in leading retail chains, incl. Rossman, Media Markt, RTV Euro AGD, Stokrotka, E.leclerc, Kaufland, Carrefour.

These filters vary in performance. The Unimax filter contains more filtering bed, which translates into the filtering capacity from 150 to 200 litre of water, which is approx. 50 litres more than the Classic filter. The Unimax filter is recommended for higher water consumption, e.g. due to a large family. Both filters have the same shelf life, which is one month from unpacking and first use.

They will never be withdrawn, because many customers have Classic model pots. Moreover, we have high sales of this filter. If you need a lower filter efficiency or you want a lower price, we guarantee a choice.

The filtering bed consists of activated carbon and an ion exchange resin.

Activated charcoal acts like a sponge – it absorbs chlorine and its derivatives, detergents, pesticides and organic pollutants, among others. It is a charcoal similar to the one we buy at the pharmacy in case of food poisoning and the one used in gas masks. It is a natural substance obtained most often from burning coconut shells. Charcoal removes unpleasant odours from water and improves its taste.

The ion exchange resin removes excess salts that cause water hardness, which is the cause of limescale in household appliances. Some resins have the ability to enrich water with minerals, as is the case with Dafi Mg+ filters.

There are no pot-type filters removing bacteria from the water, because these devices are intended for tap water, which, due to stringent sanitary requirements, cannot be contaminated with pathogenic microorganisms (based on the REGULATION OF THE MINISTER OF HEALTH of December 7, 2017 on the quality of water intended for human consumption). Chlorine used in municipal pipelines is used to disinfect tap water. Pot filters remove it in the filtration process. The filter contains activated carbon impregnated with silver, which protects the inside of the filter against the rapid multiplication of bacteria, but has no bactericidal properties.

Used filters can be thrown into the rubbish bin. The material from which they are made is fully recyclable, and the content of the filter cartridge does not pose a threat to the environment.

In accordance with the Act of May 30, 2014 on consumer rights (Journal Of Laws of 2014, item 827), the on-line buyer may, without giving any reason, withdraw (by way of notice) from the purchase of goods in the Dafi on-line store, within 14 days from the date of receipt of the parcel. The goods cannot bear traces of use or damage to the packaging.

All parts of the pot can be washed in the dishwasher, except for the lid with an LED indicator, which should be carefully washed by hand to avoid flooding of the electronic part.

In order to prevent the pot from getting dirty, every time you change the filter wash all the pot parts with water and washing-up liquid. Any limescale on the pot can be removed with water with addition of vinegar or citric acid.

Because algae may develop in a wet and exposed environment. To prevent this, store the pot in a shaded place or in a refrigerator and wash it each time you replace the filter.

The filter should be immersed in water, but if we forget about it from time to time, it will not significantly worsen its filtering properties.

Water droplets are the result of sterilization of filters with steam at 100°C. This steam condenses, thanks to which the inside of the filter remains moist – it is beneficial for optimal parameters of the filter mixture.

Our production lines are fully automated, the filter mesh with the filter cap could be insufficiently welded or it is folded, which results in the leakage of the bed. Despite the improvement of control processes, it’s elimination is sometimes impossible. In every case of such claim, we immediately replace the filter with a new one.

It is a natural phenomenon. These particles are activated carbon particles that are part of the filter mixture. These particles do not have any negative health effects. Granular coal is made from coconut shells. Like any other natural product, coconut shells are variable in structure by their nature. Finally, loose, small particles of activated carbon can leak to the bottom of the pot together with the filtered water. The carbon particles in the filter remove chemical contaminants. The carbon used in filters is similar to the carbon which is consumed during the food poisoning.

Due to the increased content of activated carbon in the pH+ filter, the first filtered alkaline water may have a significantly dark shade.

The time from filtering the water to its use is important for the quality of filtered water and should not exceed 12 hours. After this time, the water should be discarded (e.g. you should water the flowers with it) and the filtering pot should be refilled. At long pauses in use, the pot with the filter should be stored in a cool, sunless place or in a refrigerator.

We do not offer a filter that removes manganese and iron from water.

During the filtration process, only the excess of these salts is removed, which are responsible for the formation of limescale in the cooking process. In addition, the filter stops mechanical impurities: sand, rust and fine suspensions. Filtered water is not completely demineralised (as is distilled water that is not intended for drinking). The sodium and potassium contained in the tap water still remain in the water. To additionally mineralize the water, use Dafi Mg+ and pH+ filters.

Yes, if you are bothered by its smell and taste (e.g. chlorine).

See the comparison table in the Dafi filters tab

The water filtered through the Mg+ filter contains magnesium ions mainly in the form of bicarbonate. The daily requirement for magnesium for an adult is approx. 300 mg/l. In one litre of water filtered through the Dafi Mg+ filter there is an average of approx. 30 mg/l of magnesium. This is an average value, which means that it changes during the monthly use of the filter and ranges from 45 mg/l to 15 mg/l (approx. 120 litres each).

Yes, water filtered through the Mg+ filter can be boiled. However, this filter is dedicated primarily to people who want to enrich water with magnesium and enjoy its advantages immediately after filtering, without the need to boil it.

Thanks to the pH+ filter you obtain alkaline water with a negative ORP potential, additionally enriched with magnesium. At time of filtration, chlorine and other substances that may deteriorate its taste and smell are removed from the water. Daily drinking of alkaline water allows you to supply the body with alkaline minerals, strengthen vitality, supplement a varied diet and maintain the acid-base balance. This water should not be boiled, as it loses its negative oxidation-reduction effect at time of boiling. Moreover, boiled alkaline water can take on a milky colour. Alkaline waters are appreciated both in the Far East, USA and Europe, and they are especially appreciated in Japan and South Korea, where they have been consumed for a long time. All Dafi products are made in Poland from the best quality components.

Due to the increased content of activated carbon in the pH+ filter, the first filtered alkaline water may have a significantly dark shade.

If water dos not flow through the filter, remove the filter from the pot, shake it, and reinstall it. Sometimes it happens that the filtration mixture becomes aerated, which can be eliminated by shaking the filter. If this does not work, contact us via the form available on the website.

Tap water filtration devices are manufactured in Poland, in two factories located in the Świętokrzyskie Voivodeship. The few raw materials used in the production process must be imported from outside of the country. This is due to their unavailability on the Polish market or failure to meet the high usage standards that are assumed by the Dafi brand. The thermal bottle has been custom-made at an external supplier. It is certified and meets the requirements of Polish and European quality and safety standards. Its durability and reliability are guaranteed by the results of laboratory tests.